At Berylgreen, we take great care to ensure that our customers only get the best products that safeguard their trust in us. We are all about aiming to provide the best and 100% customer satisfaction at all times.
But, if, due to some reason, you have received a faulty product, you can feel free to return the items that you have purchased from us. If your first return is within 40 days after placing the order, you can have the product returned and replaced for free. Normally, it would take up to 7 business days to process the return of items, after they have been received.
If you find the products you received from us to be damaged or faulty, you can ask for a refund or exchange from us. You can apply for a refund by returning the items you received from us, within 30 days of receiving the package and anything more than the specified time period is not applicable for returns.
The charges for returning the products, like shipping charges, should be paid by you and it is non-refundable. Also, if you have asked for a refund, we would only refund the amount you paid for the products purchased from us, and not for the services. The items you wish to return should be in unused condition and in the original packing. We do not accept items for return that are worn, damaged, washed or altered in any way.